Privacy Policy

Effective Date: March 1, 2026
Last Updated: March 1, 2026

1. Who We Are

Ruby's Rental is a premier event and equipment rental service dedicated to making your events unforgettable. We are committed to protecting your personal information and being transparent about what we collect and why.

Business Information:

Business Name: Ruby's Rental

Website: https://www.rubipartyrental.com/

Email: [email protected]

Phone: +1 786-527-0761

Address: 27230 Southwest 138th Path, Homestead, 33032, Florida, United States

If you have any questions about this policy, you can contact us at [email protected] or +1 786-527-0761.

2. What Information We Collect

We collect information to provide better services to our customers. The information we collect falls into two categories:

A. Information You Provide Directly

When you interact with Ruby's Rental, you may provide:

Information Type Examples

Contact Details Name, email address, phone number, physical address

Event Details Event date, event type (wedding, corporate, party), guest count, venue location

Booking Information Rental items selected, delivery preferences, setup requirements, special requests

Payment Information Credit card details, billing address (processed securely via third-party processors)

Communications Messages sent via our contact forms, emails, phone calls, or SMS conversations

Account Information Username, password, account preferences (if you create an account)

B. Information Collected Automatically

When you visit our website at https://www.rubipartyrental.com/, we may automatically collect:

Information TypeExamplesUsage DataPages viewed, time spent, links clicked, referring websiteDevice InformationIP address, browser type, operating system, device typeLocation DataGeneral geographic location (city/state based on IP)Cookies & TrackingCookie data, pixel tags, similar technologies

3. How We Collect Your Information

We collect information when you:

Visit our website at https://www.rubipartyrental.com/

Fill out a general inquiry or event planning form

Request a quote or pricing information

Make a rental booking or reservation

Call, email, or text our support team at +1 786-527-0761 or [email protected]

Interact with us on social media

Participate in surveys or promotions

4. How We Use Your Information

At Ruby's Rental, we use your information for the following purposes:

To Provide and Improve Our Services

Process rental bookings and manage reservations

Respond to inquiries and provide customer support

Coordinate event planning and logistics

Deliver rental items and services as requested

Send booking confirmations, reminders, and updates

To Communicate With You

Respond to your questions and requests

Send service-related notifications (e.g., delivery updates)

Provide information about your rental or event

Share important policy or account updates

For Marketing (With Your Consent)

Send promotional offers and special announcements

Share event planning tips and inspiration

Notify you about new inventory or services

Conduct customer satisfaction surveys

To Improve Our Business

Analyze website usage and customer preferences

Enhance our product offerings and customer experience

Train our support team to serve you better

Prevent fraud and ensure security

Legal and Compliance

Comply with applicable laws and regulations

Enforce our terms of service

Protect our rights, property, and safety

5. Our Commitment to Your Mobile Information Privacy

Ruby's Rental DOES NOT SELL CUSTOMERS' MOBILE INFORMATION.

We want you to be completely clear about how we handle your mobile data:

No Selling: We never sell, rent, or trade your mobile phone number or any mobile information to third parties for their marketing purposes.

Limited Use: Your mobile information is used only for the specific purposes you consented to (e.g., booking updates, customer service, promotional texts if opted in).

No Sharing for Marketing: We do not share your mobile information with unaffiliated third parties for their own marketing use.

Service Providers: We may share mobile information with trusted service providers (like our SMS platform GHL) who help us deliver our services, but they are contractually prohibited from using your information for any other purpose.

Your Control: You can opt out of SMS communications at any time by replying STOP to any message.

This commitment applies to all mobile information we collect, including phone numbers, carrier information, and message content.

6. SMS & Email Communications

Ruby's Rental uses automated communication tools (including GHL) to stay connected with you.

Email Communications

Transactional Emails: Booking confirmations, event updates, delivery notifications (essential)

Marketing Emails: Promotions, newsletters, event inspiration (opt-in required)

Support Emails: Responses to your inquiries and requests sent to [email protected]

You may unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any email or contacting us directly at [email protected].

SMS/Text Communications

By providing your phone number and opting in, you agree to receive SMS messages from Ruby's Rental related to:

Booking confirmations and updates

Delivery and pickup reminders

Customer service follow-ups

Promotional offers (if opted in)

Message and data rates may apply. You can opt out of SMS communications at any time by replying STOP to any message. For help, reply HELP or contact us directly at +1 786-527-0761.

Your mobile information WILL NOT be sold or shared with third parties for marketing purposes. See Section 5 for our complete commitment.

7. How We Share Your Information

We value your trust and do not sell your personal information to third parties—including your mobile information. However, we may share information in the following circumstances:

Service Providers

We share information with trusted third parties who help us operate our business, including:

Payment processors (e.g., Stripe, Square)

CRM and communication platforms (e.g., GHL)

Delivery and logistics partners

Website hosting and analytics providers

Email and SMS service providers

These partners are contractually obligated to protect your information and use it only for the services they provide. They are explicitly prohibited from using your mobile information for their own marketing purposes or selling it to others.

Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Ruby's Rental, our customers, or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and ensure the acquiring entity honors this Privacy Policy, including our commitment not to sell mobile information.

With Your Consent

We may share information for other purposes with your explicit consent.

8. Cookies and Tracking Technologies

Ruby's Rental uses cookies and similar technologies to enhance your browsing experience and understand how visitors use our site.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website.

How We Use Cookies

Essential Cookies: Required for website functionality (e.g., maintaining your session)

Performance Cookies: Help us understand how visitors interact with our site

Functional Cookies: Remember your preferences and settings

Marketing Cookies: Track your activity to deliver relevant advertisements

Your Cookie Choices

Most browsers allow you to control cookies through settings. However, disabling cookies may affect your ability to use certain features of our website. You can also opt out of targeted advertising through platforms like the Network Advertising Initiative or Your Online Choices.

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Data TypeRetention PeriodBooking Records7 years after event completion (for accounting and legal purposes)Inquiry Records24 months after last contact (if no booking occurs)Marketing PreferencesUntil you unsubscribe or request removalPayment InformationNot stored by us—retained by payment processors per their policies

10. Data Security

Ruby's Rental implements appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Secure socket layer (SSL) encryption on our website

Restricted access to personal information on a need-to-know basis

Regular security assessments and monitoring

Secure data storage and transmission protocols

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

11. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

For All Users

Access: Request a copy of the information we hold about you

Correction: Update or correct inaccurate information

Deletion: Request deletion of your information (subject to legal exceptions)

Opt-Out: Unsubscribe from marketing communications

For California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights:

Right to Know: Request disclosure of categories and specific pieces of personal information collected

Right to Delete: Request deletion of your personal information

Right to Opt-Out: Opt out of the sale or sharing of personal information—Ruby's Rental does not sell personal information, including mobile information

Right to Non-Discrimination: Exercise your rights without discrimination

To exercise your rights, please contact us at [email protected] or +1 786-527-0761. We will verify your identity before processing your request.

For European Union Residents (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights:

Right to Data Portability: Receive your data in a structured, commonly used format

Right to Restrict Processing: Limit how we use your information

Right to Object: Object to processing based on legitimate interests

Right to Withdraw Consent: Withdraw consent at any time (where processing is based on consent)

We process your information based on:

Consent: For marketing communications and optional data collection

Contract: To fulfill rental bookings and provide services

Legitimate Interests: To improve our services and prevent fraud

Legal Obligation: To comply with applicable laws

To exercise your GDPR rights, contact us at [email protected].

12. Children's Privacy

Ruby's Rental does not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us immediately at [email protected].

13. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, vendors, venue partners). This Privacy Policy applies only to Ruby's Rental. We are not responsible for the privacy practices of third-party sites and encourage you to review their policies.

14. International Data Transfers

If you are visiting our website from outside the United States, your information may be transferred to, stored, and processed in the United States where our servers and service providers are located. By using our services, you consent to this transfer. We take appropriate safeguards to ensure your information remains protected in accordance with this policy.

15. Changes to This Privacy Policy

Ruby's Rental may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date. We encourage you to review this policy periodically.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices—including our commitment not to sell your mobile information—please contact us:

Ruby's Rental

Website: https://www.rubipartyrental.com/

Email: [email protected]

Phone: +1 786-527-0761

Address: 27230 Southwest 138th Path, Homestead, 33032, Florida, United States

For SMS-related inquiries, you can reply HELP to any message or contact us directly at +1 786-527-0761.

17. SMS Terms and Conditions

A. SMS Program Description

By opting into SMS communications from Ruby's Rental, you agree to receive recurring automated text messages related to:

Booking confirmations and updates

Delivery and pickup reminders

Customer service follow-ups

Promotional offers and event inspiration (if opted in)

B. Opt-Out and Help

To Opt Out: Reply STOP to any text message. You will receive one confirmation message that you have been unsubscribed.

For Help: Reply HELP or contact us at +1 786-527-0761 or [email protected].

C. Message Frequency

Message frequency varies based on your interactions with us (typically 1–5 messages per month for active customers).

D. Costs

Message and data rates may apply. Contact your mobile carrier for pricing details.

E. Our Commitment to You

We do not sell, rent, or share your mobile information with third parties for their marketing purposes. Your mobile information is used only to provide the services you requested and as described in this policy.

F. Supported Carriers

Supported carriers include but are not limited to: AT&T, T-Mobile®, Verizon Wireless, Sprint, Boost, Cricket, MetroPCS, U.S. Cellular, and other major carriers. Ruby's Rental is not liable for delayed or undelivered messages.

G. Privacy

Your mobile information is handled in accordance with this Privacy Policy. See Sections 5 and 7 for details on how we protect your information.

Summary: Your Mobile Information Privacy Rights

What You Should Know Ruby's Rental Commitment

Do we sell your mobile number? NO. We never sell mobile information.

Do we share with marketers? NO. We do not share with third parties for their marketing.

Who has access? Only trusted service providers (like GHL) who help us text you.

Can you opt out? YES. Reply STOP anytime to unsubscribe.

Is your data secure? YES. We protect your information as described in Section 10.